In Delhi, Union Bank of India manager issues apology after disabled Delhi man complains of assault; allegations include police mishandling
by Thoughtfox staff
A Delhi resident, Vibhas Sen, came forward on LinkedIn on May 9, 2025, with allegations of physical assault at a Union Bank of India (UBI) branch and mishandling of his subsequent police complaint, sparking online outrage and questions about systemic accountability in India’s public institutions.
Sen, who has a disability, initially alleged that he was assaulted by the bank manager during a visit to the bank’s Uttam Nagar branch in Delhi. He claimed that when he attempted to report the incident to the Delhi Police, he was met with intimidation, delays, and a lack of awareness regarding the Disability Act, 2016.
More alarmingly, Sen stated that the identification details he was required to share during the complaint process were allegedly passed on to the accused. In a tweet, he reported that the bank manager—who previously did not have his address—showed up at his home after receiving his personal information from the Investigation Officer (IO) at the Mohan Garden Police Station of Delhi.
This is a screenshot of Vibhas Sen’s LinkedIn post dated May 9, 2025.
However, in a follow-up post on May 9, Sen shared a handwritten letter of apology, dated May 8, from the bank manager, Arun Kr. Singh, acknowledging the misconduct and expressing regret for the ‘inconvenience caused’. The note assures that no such behaviour will recur with any other customer.
Following this, Sen announced that he had taken down a previously shared video documenting the incident, signaling a partial resolution. Still, he used the hashtag #justicedelayedbutnotdenied, suggesting ongoing dissatisfaction with the broader systemic response—especially the conduct of the Delhi Police.
This is a screenshot of Vibhas Sen’s LinkedIn post dated May 9, 2025.
The Reserve Bank of India (RBI) has been tagged in his post, but no official response from either the RBI or Delhi Police has been issued as of this report.
This case has stirred conversations online about the behaviour of bank workers and police in India; the rights and protection of persons with disabilities; privacy violations in public complaint systems, and the need for institutional accountability in both the banking and law enforcement sectors.
Sen’s first LinkedIn post can be accessed on this link; its pdf is available here.